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How We Handle Your Account and Data

Your account on hoki108 slot operates under clear legal principles: we verify your identity when you open the account, we protect your wallet during deposits and withdrawals, and…

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hoki108 slot How We Handle Your Account and Data
REACH OUR LEGAL TEAM

How to Contact Us About Your Rights

Team online

Live Chat

Open a chat window in-lobby to ask about your account, transaction history, or data requests. Our team responds during operating hours to clarify any policy or access question you have.

Email Support

Send a detailed message to our support address with your account number and the specific legal matter. We log every incoming request and respond within two business days with full details.

Account Dashboard

Log in and visit Settings > Legal & Privacy to download your transaction history, view your personal data on file, or submit a data correction request directly through the portal.

SECURITY AND RETENTION

How We Protect and Store Your Information

Account Verification

When you open your account, we collect your name, date of birth and phone number to verify your identity. This step prevents duplicate accounts and fraud. Your data is encrypted and stored on secure servers located in Indonesia.

Data Retention

We keep your account details, transaction records and chat history for seven years after your last activity, as required by local financial guidelines. After that period, personal data is anonymised or deleted unless legal hold applies.

Cookie and Tracking

hoki108 slot uses session cookies to keep you logged in and functional cookies to remember your chip settings. We do not sell your data to third parties. Advertising cookies are optional—you can disable them in your browser settings.

Payment Security

Your DANA, OVO, GoPay and QRIS payments are processed through encrypted channels. We never store your payment credentials—only the last four digits for your reference. Each withdrawal is verified before funds leave our wallet.

Dispute Resolution

If you dispute a transaction, contact support with your account ID and the date in question. We review the transaction log and respond within three business days with evidence or a refund authorisation.

Access Your Data

You have the right to download all personal data we hold about you. Request a data export through Settings > Legal & Privacy, and we'll email you a CSV file within five business days.

Legal Questions Players Ask Us

Yes. Your name, email and payment history are encrypted and stored only on our secure servers. We do not share your personal details with game studios or marketing companies. Payment partners like DANA and OVO see only the transaction amount and timestamp needed to process your deposit or withdrawal.

We retain your full transaction history—every deposit, wager and withdrawal—for seven years from your last account activity. This aligns with Indonesian financial record-keeping law. You can download your statement anytime from your account dashboard.

Contact support with your account ID and the date of the withdrawal. Our team reviews the transaction against our ledger and verifies that funds were sent to your registered payment method. We respond within three business days with a full explanation or a refund authorisation.

Yes. Log into Settings > Account Details and update your phone number or email address. Legal details like your name or date of birth require verification; contact support with a copy of your ID and we will process the change within five business days.

No. We do not sell your personal information. Your data is used solely to verify your identity, process your deposits and withdrawals, and provide customer support. We may share anonymised play patterns with game studios to improve game design, but never with your name attached.

hoki108 slot operates where local law permits. Your access depends on local law in your region. We comply with Indonesia's gaming operator guidelines, including identity verification, transaction logging and fund protection. All disputes are resolved according to the terms in your account agreement.

When you deposit via DANA, OVO, GoPay or QRIS, the payment is processed through an encrypted channel. Your funds are transferred directly to our licensed wallet operator, segregated from our operational account, and held until you withdraw. Every deposit is logged and visible in your transaction history.

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